Privacy Policy

PRINTie 3D is a brand of Alsoussi Technologies, based at 208 Khalifa Complex, Queen Rania St, Amman, Jordan. We are responsible for the personal information described in this policy.

Contact details: your name, phone number, email address and company name when you fill in a form, request a quote, place an order or message us.

Order details: the products or services you order, your delivery address and any location link you share, and your order history.

Payment information: proof of payment you upload (for example a CliQ, ZainCash or bank transfer receipt). See "Payments" below for online payments.

Files you send us: 3D design files (such as STL files), photos and documents you upload or send so we can quote or produce your order.

Messages: what you write to us through the contact form, the website chat assistant, WhatsApp or email.

Technical information: your IP address, browser and device type, and the pages you visit on our website.

When you message us on WhatsApp we receive your phone number, your WhatsApp profile name, and the messages, photos and files you send.

Some conversations are answered by our team using the WhatsApp Business app. Others are handled through the WhatsApp Business Platform provided by Meta, which may include automated replies.

We use WhatsApp messages only to answer your questions, prepare quotes, process and deliver your orders, and provide support. We do not send you promotional messages on WhatsApp unless you have agreed to receive them, and you can ask us to stop at any time.

WhatsApp is operated by Meta. Messages you send through WhatsApp are also subject to WhatsApp's own privacy policy.

To reply to your enquiries and provide quotes.

To process, produce, deliver and support your orders, and to keep you updated on their status.

To confirm and record payments, and to meet our accounting and legal obligations.

To improve our website, products and services, and to protect our website against spam and misuse.

Our website chat assistant uses Google's Gemini AI service to generate replies. The messages you type in the chat are sent to Google for this purpose and are stored by us so our team can follow up on your request.

Please do not share passwords, card numbers or other sensitive information in the chat.

We currently accept cash, CliQ, ZainCash and bank transfer. When you upload a proof of payment, we store it securely and use it only to confirm your payment.

If we offer online card payments, they will be processed by a licensed payment provider. Your full card number and security code are entered on the provider's secure system and are never stored by us. We receive only the information needed to confirm the payment, such as the amount, the transaction reference and the last four digits of the card.

We use cookies and similar technologies to keep the website working (for example your shopping cart and language choice) and to understand how visitors use it.

We use Google Analytics and our own website analytics to count visits and see which pages are useful. This information is used in aggregate to improve the website. You can block or delete cookies in your browser settings; some features, such as the cart, may then not work correctly.

We do not sell your personal information.

We share it only with service providers who help us run our business, and only as needed: website hosting and security (Hostinger, Cloudflare), Google (analytics and the chat assistant), Meta (WhatsApp), delivery companies, and payment providers.

We may also disclose information when required by law or to protect our rights and the safety of our customers.

We keep your information only for as long as we need it to provide our services and to meet our legal, accounting and tax obligations. After that, we delete it or make it anonymous. You can ask us to delete your information at any time (see "Your rights").

Our website uses an encrypted (HTTPS) connection, and access to customer information is limited to authorised staff. No system is completely secure, but we take reasonable steps to protect your information from loss, misuse and unauthorised access.

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, and you can withdraw your consent to marketing messages at any time.

To make a request, contact us using the details below. We will respond within a reasonable time and in line with the laws of Jordan. We may need to keep some information where the law requires it, for example invoices.

Our services are not directed at children under 18. If you are under 18, please ask a parent or guardian to contact us or place an order on your behalf.

We may update this policy from time to time, for example when we add new services such as online payments. The date at the top of this page shows when it was last updated.